Question 1

What are your payment terms and can you arrange shipping for me?

Accepted Answer

Our payment terms are 50% DP following the issuing of a Pro Forma Invoice & Confirmation Order and once payment has been received production will commence immediately and we aim to be ready for loading within 48 working days from commencement of production. The balance of the invoice payment is due within 5 days of the issuing of Information Copies of the Shipping Documents. All Originals will be released, by return. on receipt of full and final payment for the shipment. Quoted prices are held for 28 days from response to an enquiry. For further information click on any Terms and Conditions link to see full details. As for shipping, we will be happy to recommend a shipper to you and liaise with them on your behalf.

Question 2

How do I advise my customers regarding the care and maintenance of their Avisindo products?

Accepted Answer

You can download and print out our comprehensive guide ‘CARE OF AVISINDO FURNITURE PRODUCTS’ which gives advice on the care of all types of Avisindo products

Question 3

What arrangements can be made to visit you and see the production process?

Accepted Answer

You are most welcome to visit us and see our showroom and production processes. Cirebon is about five hours from Jakarta Airport, irrespective of whether we collect you by car or you travel independently. For travelling independently take either a taxi or the Gambir transfer coach (Damri) from the airport to Gambir Train Station, Jakarta and then take the train to Cirebon. We will be happy to assist you in any way we can to make your visit a pleasant one, including advice on local and airport hotels as well as train times.

Question 4

If I provide you with a design what is the normal lead time to produce a sample?

Accepted Answer

This will depend on the number of designs but normally we would look to produce samples within 42 working days.

Question 5

Do you offer exclusivity on designs?

Accepted Answer

For your own designs most certainly we do, but for our in-house designs that would be very much dependent on the quantity ordered, and is subject to separate negotiation.

Question 6

There are no prices shown in your website. How much is each product?

Accepted Answer

Although no prices are shown, due to the current volatility of material prices, we will happily quote you prices for specific requested items. If you are an Avisindo B2B Member simply log in and follow the instructions to obtain prices. If you are a non-member, you may request prices for up to a maximum of fifteen models by quoting the Avisindo Code for each item  when using the Price Request Form

Question 7

What is your minimum order quantity?

Accepted Answer

As we are manufacturers our minimum order for Wholesale and Retail customers is one x 40’ HC container, made up of mixed models, in accordance with the customer’s requirements, with an MOQ of 10 per any model. (20’ Containers by agreement).

Frequently asked questions